How it works

How Wovenstack works.

It sits on top of the systems you run, joins what they know, and acts. Hover a system to see what moves.

Wovenstack sits as one layer above six existing systems. It reads from each one and writes decisions back to each one. The systems stay in place. Wovenstack OPERATING LAYER UNIFY ENCODE ACT ↑ Reads Writes back ↓ PMSReservations · foliosRMSForecast · ratePOSF&B · spa · ancillaryChannelsOTAs · distributionLoyalty / CRMRecognition · historyMessagingGuests · staff Your existing systems, left in place

01 Five steps

Integrate, unify, encode, act, compound.

Follow Mira's request through each step.

  1. Step 01

    IntegrateConnect to your stack. Change nothing.

    Connections · Bali6 live
    PMS
    Read · write
    RMS
    Read
    POS · Channels · Loyalty
    Read · write
    Messaging
    Read · write
    Migrated · replaced
    0 · 0
  2. Step 02

    UnifyOne live model of guest and revenue.

    Identity · resolution6 → 1
    SANTOSO/MIRA MSM. SantosoRm 1208 guest+62 812 •••• 4471Mira Santoso
    ↓ Resolved
    Mira Santoso
    1 guest · 7 stays · 2 properties
  3. Step 03

    EncodeYour rate logic and standards, your way.

    Rules · Example group4 encoded
    • Never sell below BAR, on any channelHard
    • Judge displacement against forecast demandPolicy
    • Total guest value over room ratePriority
    • Gold extensions include breakfastStandard
  4. Step 04

    ActAgents decide, execute and write back.

    Decision · 09:14Approved
    Revenue agentExtend Rm 1208 one night at BAR, direct.

    Approved by the front office manager.

    PMS ✓Channels ✓Messaging ✓Loyalty ✓POS ✓
  5. Step 05

    CompoundEvery property sharpens the next.

    Group · Example4 properties
    Jakarta
    Live · rules encoded
    Bali
    Live · 4 of 4 rules inherited
    Bandung
    Onboarding · knows Mira already
    Next property
    Starts with all of the above

The same five steps run under every area.

02 Inside each area

Five areas, one model underneath.

Revenue decided on the full picture.

Most rate calls are made on a partial view. This one sees the whole guest.

What changes
Protected rate, smarter mix, value beyond the room. Never discounting.
How it works

Fits: alongside your PMS and RMS.

A guest your whole group already knows.

Recognition usually stops at the property line. Here it travels with the guest.

What changes
The same service at every property, and one live view for GMs.
How it works

Fits: loyalty, CRM and stay history, unified.

Night audit and reconciliation, automated.

Night audit and reconciliation should run themselves. Now they do.

What changes
Books reconciled before your team arrives. One audit trail for every property.
How it works

Fits: on top of your PMS and POS. Nothing changed silently.

Nothing left to cool.

Enquiries arrive faster than a team can triage. The slow ones go cold.

What changes
The valuable enquiry never waits behind the routine one.
How it works

Fits: your team keeps the relationships.

The day-to-day, coordinated.

Operations break in the gaps between systems. This works in the gap.

What changes
GMs and head office see every property live, and fix issues early.
How it works

Fits: the tools your team already uses.

03 Integration and security

On top of your stack. Built to be trusted.

We connect through each system's supported interface and leave it untouched.

  • In placeNothing ripped out.

    Supported interfaces only. Your stack stays as it is.

  • In confidenceYour data stays yours.

    Least-privilege access. Never shared, never sold.

  • AccountableDecisions you can audit.

    Every agent decision is logged and reviewable.

Decision log · Bali · SundayOpen any row

Inputs

  • PMS4 rooms left Sunday
  • RMSForecast 96%, BAR $310
  • LoyaltyGold, 7 stays
  • POS$420 this stay

Rules applied

  • HardNever below BAR
  • PriorityTotal guest value
  • StandardGold breakfast

Approved · written to

  • Front office manager, 09:14
  • PMS, channel manager, messaging, loyalty, POS

Inputs

  • PMS212 folios
  • POS1,148 transactions
  • Channels37 commissions

Rules applied

  • HardNever change an entry silently
  • PolicyHold mismatches over $10

Approved · written to

  • Runs automatically, inside rules finance set
  • PMS (reconciled close), exceptions to finance

Inputs

  • Messaging3 guest complaints, 30 days
  • PMSNext arrival Wednesday

Rules applied

  • Policy3 repeats = recurring
  • StandardFix before next arrival

Approved · written to

  • Chief engineer, 10:02
  • Maintenance schedule, PMS (room hold)

Example group and data

04 Questions

What operators ask us.

Does Wovenstack replace my PMS or revenue system?

No. It sits on top and leaves them in place.

Is this dynamic discounting?

No. Rate integrity is a hard constraint. It works on guest value and mix, not price cuts.

Who is it for?

Hotel groups with several properties, mid-market to ultra-luxury.

Is my data secure?

Scoped access, every decision logged, data never shared or sold.

Does it replace my revenue manager or front-of-house team?

No. It takes the routine work. Your team keeps control.

How long does it take to get started?

A one-week diagnostic at one property. Development has typically taken about two more weeks.

Where is Wovenstack based?

Singapore. Wovenstack Pte. Ltd.

05 Start

See it on your own data.

One property. A number from your own data. No changes to your systems.